Customer Service

Good Morning! I found some things that I thought would help everyone with their customer service and I wanted to share it with you.

• Focus on the joys in life and surround yourself with upbeat people who share the bright outlook.
• Make customers feel good about doing business with you by giving them what they want: timely, accurate and courteous service.
• Do your best to stay calm. Don't allow yourself to be drawn into an argument.
• Focus on the issue and solution rather than on the person.
• Put distractions aside and give each customer your undivided attention.
• It is easier to keep existing customers than to find new ones. Do your best to maintain and build your customer loyalty.
• Aim to send off every customer with a smile.
• If you are unable to fulfill a customer's request, suggest options.
• Strive to resolve complaints. Expect that customers will talk to others about their experience with you, whether it's good or bad.

I hope everyone has a great day!

Bridget